MediaRig Support


             

Ligos Technical Support for MediaRig products is provided to those who have purchased a MediaRig product from Ligos directly. Support can be obtained by filling out the form below. Additional contact information can be located in your documentation.
 

 
 

MediaRig Encoder

For MediaRig Encoder support, fill out the form below. Be sure to include or have available the following information in your initial correspondence:

  • Your name (and name of licensee contact, if different)
  • Your company
  • Contact Information (e-mail, phone, days and time of operation)
  • Software Serial# (see the About Box, Options Button)
  • Hardware Service Tag # (see exterior case of system)
  • Installed Modules (see the About Box, Options Button)
  • Details on any system changes you may have made such as installation of additional software, Windows updates, etc.
  • Description of the issue - include as much information as possible so that we can compare it to our support database, and try to recreate the issue for troubleshooting

MediaRig Core

For MediaRig Core support, fill out the form below. Be sure to include or have available the following information in your initial correspondence:

  • Product name and version number
  • Your name, e-mail address, phone number and MediaRig Core serial number
  • Ligos Technical Support case number, if one has been assigned to this problem
  • Description of any internal or external hardware involved (e.g. capture card, IRD, etc)
  • Exact wording of any error messages
  • Description of how problem was triggered
  • CPU and Development Platform Details (e.g. Dell PowerEdge 850, 2.4 GHz Pentium 4 CPU)
  • Memory (RAM)
  • Operating System details (e.g. Windows XP with Service pack 2)
  • Examples of any code and details of any media involved(e.g. “Source file was MPEG-2 Program Stream with MPEG Layer II audio, 720×480, 15 Mbps…”) that might help us narrow down the problem

 

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Additional Resources

MediaRig™ Core may require the use of the DirectShow and DirectX programming environment from Microsoft Corporation, as well as a familiarity with established MPEG and digital television standards. The following is a partial list of offsite resources for developers that can provide answers to questions regarding DirectShow, Visual C++, DV terminology, digital television and MPEG.

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Support Request Form

Please fill out all fields.  We will not respond unless all fields are completed.  Visitors that have Indeo related questions, please visit our Indeo Support page. Send all other questions not related to MediaRig Support to support_team@ligos.com

 

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