MediaRig Support
Ligos Technical Support for MediaRig products is provided to those who have purchased a MediaRig product from Ligos directly. Support can be obtained by filling out the form below. Additional contact information can be located in your documentation.
MediaRig Mosaic
For MediaRig Mosaic support, please refer to the terms outlined in your Service Contract, and the details outlined in the Support and Contact section of the MediaRig Mosaic User Guide, included with your systems.
MediaRig Encoder
For MediaRig Encoder support, fill out the form below. Be sure to include or have available the following information in your initial correspondence:
- Your name (and name of licensee contact, if different)
- Your company
- Contact Information (e-mail, phone, days and time of operation)
- Software Serial# (see the About Box, Options Button)
- Hardware Service Tag # (see exterior case of system)
- Description of the issue - include as much information as possible so that we can compare it to our support database, and try to recreate the issue for troubleshooting
MediaRig Core SDK
The MediaRig Core SDK product has been discontinued, and updates are no longer available. Please refer to your license agreement for support information.
Support Request Form
Please fill out all fields. We will not respond unless all fields are completed. Visitors that have Indeo related questions, please visit our Indeo Support page. Send all other questions not related to MediaRig Support to support_team@ligos.com
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