Order FAQ

Frequently Asked Questions about Purchasing Indeo

I keep getting a pop-up in Windows telling me I need Indeo for my application or webcam, and referring me to yur site. Do I have to buy Indeo?

You may not need to, but we do not offer Indeo for free and no trial or demo version is available. The message you see was generated by Windows. If you are being prompted by Windows or your application to get Indeo, you should first check with the manufacturer of your software or Microsoft Support before purchasing as they may have a free update available.

I have an application that requires Indeo, but I’m running Windows 7, Windows Vista or a 64-bit Windows OS

Ligos’ Software Codecs for Windows are not supported on those operating systems do to changes made by Microsoft. You will need to contact Microsoft Support for a solution.

I have an application that requires Indeo, but I’m running a Mac

Ligos does not offer Indeo Codecs for the Mac operating systems.

Do I get a hard copy on CD with my purchase?

No, Ligos Indeo Software Codecs for Windows are available through download only. You are entitled and encouraged to make a back up copy for your own personal use (if, for instance, you ever have to re-install your OS).

What versions of the Indeo codecs are included with Ligos Indeo Software Codecs for Windows?

Ligos Indeo Software Codecs for Windows includes the codecs for Indeo Video versions 4 and 5, and Audio version 2.5. All other versions (such as Indeo 2 and 3) are no longer available and no longer supported.

My application requires Indeo 5.11 but Windows has Indeo 5.10 on my system. Do I need a new version?

Microsoft sometimes distributes or installs Indeo 5.10 on its operating systems as a Core System File. Ligos Indeo Software Codecs for Windows will not install on those systems. You will need to contact Microsoft Support for a solution.

I had Indeo on my system but it has stopped working after I did a Windows Update. Can you help?

You will need to contact Microsoft Support for a solution.

Do I get a receipt?

Yes, an invoice is e-mailed to you along with the download information once your order has been processed. Make certain that you provide us with an accurate e-mail address. If you do not get the confirmation e-mail within a few minutes, check your “Spam” or “Bulk Mail” folder, as it may have been routed there by your e-mail application.

I was disconnected during the download process. My password does not work anymore.

Access to the download page should be available for a few days after your purchase. If the username and password do not work, e-mail our customer support at sales@ligos.com with your name, e-mail address, order number and date of purchase, and we will provide you with a new username and password for access.

I lost my original download version of the software and the download site is now closed. How can I re-download without being charged again?

If you have previously purchased and downloaded a product from us, and have lost the original installation file, you can request a new download by e-mailing our customer support at sales@ligos.com. Provide your name, e-mail address, and date of purchase, Order ID from the original e-mail (if available), and we will look up your record and contact you with information for a new download.

I received LSX-MPEG for Adobe Premiere as a part of a bundled package. Can I upgrade my version to the latest
release?

Our LSX-MPEG line of products was retired in 2002. Upgrades for LSX-MPEG products are no longer available.

I placed an order online and was told that it will be manually processed, but haven’t received the download information and serial number.

The billing information you entered at the time of order has failed the address verification system. E-mail our customer support at sales@ligos.com with your Order ID and correct billing information. We will e-mail you the download information.

I went through the process and the sale was confirmed, but when I click on the link, I get the following message (or similar):

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.

The download link creates a pop-up window which will request the username and password given to you in your download email. If you do not get the pop-up window, you may need to change the following:

- If you use a “pop-up blocker” application, disable it before clicking the link (or set it to allow pop-ups on the Ligos site)
- You may need to delete your Temporary Internet files in your browser
- You made need to enable your browser’s security settings to allow downloads

Example: In Internet Explorer from the Menu, select Tools–> Internet Options –> Security tab–> Custom Level —> and check off “Enable Downloads”

You may also need to reset your general security settings: Tools–> Internet Options –> Security tab–> Custom Level –> Reset custom settings and select “Low”

You will need to close Internet Explorer and re-open in order for the changes to take effect. After you have met all of these conditions, try the link again.

If the pop up box appears but your username and password are not accepted, please contact Sales Support at sales@ligos.com

I’m trying to order Indeo online but the server keeps rejecting, or having errors after submitting information.

Above all, be certain that the billing address you enter matches that of the credit card account you are using.

Otherwise, it’s possible that the payment verification system may be down. Try again later, or try starting over from this link : https://secure.ligos.com/cgi-bin/order?productID=indeoxp52

I downloaded Indeo without a problem, but when I try to install it, the installation process freezes where it reports, “Searching for instances of NETSCAPE, Please Wait ….”

In order to get around this problem, follow this method instead for installation:

- Double-click the installation file
- Choose “Custom” set up. A number of options will appear
- Scroll down the list to “Web Browser Plugin”
- UNCHECK ” Web Browser Plugin
- Follow prompts to the finish

For other sales assistance, please call (415) 249-0100.